What is Guide Shipping Protection?
Shipping Protection covers your order in case it is lost, stolen, or damaged during delivery.
If anything happens, you can quickly file a claim and receive a replacement or refund.
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How do I file a claim?
If you purchased protection, you can file a claim here:
👉 https://hottipsbeauty.com/claim
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How do I add Shipping Protection?
You can add it at checkout before placing your order.
It will appear as an optional add-on.
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What does it cover?
Shipping Protection covers:
• Lost packages
• Stolen deliveries
• Damaged items
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How much does it cost?
The cost depends on your order total and is calculated at checkout.
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When is my package considered lost?
If tracking has not updated for 5+ days, it may be considered lost and eligible for a claim.
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What if my package says delivered but I didn’t receive it?
If you added protection, simply file a claim and it will be handled for you.
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Can I get a refund for Shipping Protection?
Once your order has been shipped, Shipping Protection is non-refundable.
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How long do I have to file a claim?
You typically have 30–45 days from the order date depending on the claim type.